Player support
Support
Answers to common questions, and a way to reach the team when you need a person.
Common questions
Do I need an account to play?
No. Our games don’t need a North Adapt account. Your progress is saved to your iCloud account by Apple, so it follows you to a new iPhone automatically.
Can I play Bloc Drop offline?
Yes, in two ways. Watch 3 ads all the way through to earn an Offline Pass, which gives you 48 hours of offline play. Or buy No Ads once for £4.99 in the game to remove all ads and play offline any time. Without either, Bloc Drop needs an internet connection because it shows ads.
How do I restore my purchases?
Open the game, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Purchases are tied to your Apple Account.
Which devices are supported?
Our current games need iOS 17 or later. Driftline and Hollow Peak support iPhone XS and newer. Echo Tide runs on any iPhone that runs iOS 17. Our games are made for iPhone only and are not available for iPad.
Does Family Sharing work?
Yes. Our premium games support Family Sharing. Consumables such as Driftline coins cannot be shared, which is an App Store rule.
My progress did not sync to my new iPhone.
Progress syncs through iCloud. On both iPhones, sign in with the same Apple Account and check that iCloud is turned on for the game in Settings › your name › iCloud. If iCloud is off, progress is saved on that iPhone only.
How do I delete my game data?
Delete the game from your iPhone, then remove its data from iCloud in Settings › your name › iCloud › Manage Account Storage. We don’t hold a copy of your saves.
How do I report a bug?
Use the form on this page and pick Bug report. Tell us your iPhone model, iOS version and the game version, which you can find at the bottom of the game’s settings screen.